Helping B2B leaders grow predictable revenue from the clients they’ve already earned

B2B Client Experience Strategy & Consulting

Business leaders often devote significant attention to winning new clients and far less to understanding, protecting, and growing revenue from existing clients.

That's your overlooked pipeline.

Client risk, inconsistent experiences, unresolved feedback, preventable escalations, and missed relationship-growth opportunities all put existing revenue at risk.

CXS helps B2B leaders identify client experience breakdowns and strategies for closing the gaps.

Hi, I’m Marni Taradash, Principal Consultant and Founder of Client Experience Strategies (CXS).

My expertise is post-sale growth strategies, rooted in a decade leading corporate B2B client experience (CX) supporting Fortune 100/500 clients and nonprofit organizations.

During that time, I diagnosed and resolved the root causes of B2B client risk and escalations, turning client experience and employee experience (EX) breakdowns into measurable business results.

Today, I bring that experience to my CXS clients through focused consulting, advisory, and enablement designed to set teams and predictable revenue up for success.

Some of my B2B clients during my decade leading corporate CX:

Where CXS Can Help: Protecting and Growing Existing Client Revenue

Long-term client revenue depends on more than strong relationships. It requires reducing client risk, improving consistency, acting on feedback, preventing avoidable escalations, and recognizing opportunities to create greater value.

That’s where CXS can help.

CX Strategy, Activation & Governance

Because your firm’s client experience varies by team, office, project, or leader.

Client Escalation Prevention & Management

Because your client issues escalate when they could have been prevented or better managed.

CX Training & Enablement

Because your teams need consistency and deserve to be set up for sustainable success.

Voice of Client Design & Turning Insights Into Action

Because you have client feedback but are stuck on how and what to prioritize at the project-, sector- or enterprise-level.

CX Metrics & ROI

Because you're measuring NPS or CSAT but can't demonstrate business impact.

Retention & Relationship Growth

Because you want to protect retention and uncover more value in existing relationships.

Empathy & Journey Mapping

Because you know there is friction in the client journey but don't fully understand where or  why.

Ways of Working Together: Experience Has Shaped My Practice

CXS meets you where you are, tailoring each engagement to your business priorities.

Engagements range from focused strategy sessions and workshops to ongoing advisory and consulting partnerships.

Advisory

Senior-level CX expertise and counsel for leaders navigating Client Experience priorities, client relationships, organizational change, and growth.

Consulting

Focused engagements to diagnose challenges, uncover opportunities, and design practical Client Experience strategies and solutions.

Training & Enablement

Custom learning experiences, workshops, tools, and practice designed to build lasting Client Experience capability.

Fractional CX Leadership

Experienced CX leadership and support without adding a full-time executive role.

CXS Programs: Customized to Set Your Teams Up for Success

The Overlooked Pipeline™‍ ‍

A B2B post-sale growth system in three phases that closes the gap between what your existing clients are worth today and what they can be worth tomorrow. We’ll diagnose client perception and focus cross-functionally to lift teams, processes, and the bottom line.

CX Sprints™ Training & Enablement

Each CX Sprint begins with a one-hour training session, followed by a 1-, 2-, or 4-week sprint period during which learners practice on the job until the next defined sprint. In the process, CX skills and mindsets are embedded and built progressively in context.

Client Escalation Toolkit™

Proven method for elevating the awareness, critical skills, and confidence necessary for your teams to successfully prevent, manage, and move through difficult moments. And you’ll love the impact on revenue protection.

CXS helps B2B leaders drive predictable revenue from the clients they've already earned, enabled by CX Sprints™ and driven by measurable ROI.

  • Client retention is far less expensive than new client acquisition. Even small improvements in retention can have a meaningful impact on profitability and revenue.

  • Budget scrutiny, fewer new clients, and shrinking scopes are increasing pressure on firms to grow revenue from the clients they already have.

  • Unlike traditional Account Management or Customer Success programs, CXS focuses on cross-functional operational improvements that reduce friction, strengthen client confidence, and create the conditions for retention, expansion, and long-term client value.

Why CXS Now?

The CXS Approach

  • Focused. Collaborative. Practical.

  • Partnering with leadership teams without adding unnecessary complexity or overhead.

  • Diagnosing gaps, improving experiences, driving ROI.

A Bit More About Me

Serving as a judge for the International and US Customer Experience Awards provides me a front-row view into how global organizations, large and small, embrace and innovate on the best practices of Customer Experience.

It’s an inspiring honor that benefits my consultancy and your business.

‍

A CX program is your firm’s strategic differentiator, your competitive advantage.

Whether you're curious about starting a CX practice, sitting on customer insights you don’t know what to do with, navigating relationship risk, wondering how to strengthen your team's capabilities, or generally stalled in your CX practice,

Let's talk.

Marni@ClientExperienceStrategies.com

https://www.linkedin.com/in/mtaradash/

Scan to auto-address an email to me.